:root{
  --bg:#f5f7fb; --card:#fff; --text:#172033; --muted:#6c7788;
  --line:#dde3ec; --blue:#1769ff; --blue2:#0d54da; --soft:#eef4ff;
  --green:#14804a; --greenbg:#ebf8f0;
}
*{box-sizing:border-box}
body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;color:var(--text);background:linear-gradient(180deg,#fbfcfe 0,#f4f7fb 100%)}
.shell{max-width:900px;margin:0 auto;padding:28px 20px 70px}
.brandbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:26px}
.brand{font-weight:850;font-size:28px;letter-spacing:-1px}.brand span{color:var(--blue)}
.subbrand{font-size:13px;color:var(--muted);margin-top:-3px}
.status-pill{font-size:13px;padding:8px 12px;border:1px solid #cfe0ff;background:var(--soft);border-radius:999px;color:#275db3}
.card{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:34px;box-shadow:0 16px 48px rgba(20,40,80,.06)}
.eyebrow{font-size:12px;font-weight:800;letter-spacing:.12em;color:var(--blue)}
h1{font-size:36px;line-height:1.12;letter-spacing:-1.2px;margin:8px 0 12px}h2{margin:4px 0 0}
.lead{font-size:17px;color:var(--muted);margin:0 0 28px}
label{display:block;margin:0 0 18px}label>span{display:block;font-weight:700;font-size:14px;margin-bottom:8px}
input,textarea,select{width:100%;border:1px solid #cfd7e4;border-radius:10px;font:inherit;font-size:15px;padding:13px 14px;background:#fff;color:var(--text);outline:none}
textarea{resize:vertical;line-height:1.5}
input:focus,textarea:focus,select:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(23,105,255,.12)}
.grid.two{display:grid;grid-template-columns:1fr 1fr;gap:16px}
details{border:1px solid var(--line);background:#fafbfc;border-radius:12px;margin-bottom:18px;padding:14px 16px}
summary{cursor:pointer;font-weight:750}summary small{font-weight:500;color:var(--muted);margin-left:6px}
.details-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:18px}.details-grid label:last-child{grid-column:1/-1}
.upload{border:1px dashed #bfc9d8;padding:16px;border-radius:12px;background:#fbfcfe}.upload input{border:none;padding:6px 0;box-shadow:none}
.upload small,.privacy,.ticketmeta{color:var(--muted);font-size:12px}
.primary,.secondary,.success{border-radius:10px;padding:13px 18px;font-weight:800;font-size:15px;cursor:pointer}
.primary{background:var(--blue);color:white;border:none}.primary:hover{background:var(--blue2)}
.secondary{background:white;color:#334155;border:1px solid #cfd7e4}
.success{background:var(--greenbg);color:var(--green);border:1px solid #b9e5ca}
.hidden{display:none!important}
#chatCard{margin-top:22px}
.ticketline{display:flex;justify-content:space-between;align-items:center;padding-bottom:20px;border-bottom:1px solid var(--line)}
.chat{padding:24px 0;display:flex;flex-direction:column;gap:14px;min-height:250px}
.msg{max-width:84%;padding:14px 16px;border-radius:14px;white-space:pre-wrap;line-height:1.48}
.msg.user{margin-left:auto;background:#eaf2ff;border:1px solid #cfe0ff}.msg.ai{background:#f7f8fa;border:1px solid var(--line)}
.feedback{display:flex;align-items:center;gap:10px;padding:14px;border-radius:12px;background:#fafbfc;border:1px solid var(--line);margin-bottom:14px}.feedback span{font-weight:750;margin-right:auto}
.chat-tools{display:flex;align-items:center;gap:12px;margin:6px 0 14px;color:var(--muted);font-size:13px}
.mini-upload{margin:0;display:inline-block;border:1px dashed #c6cfdb;border-radius:9px;padding:8px 10px;cursor:pointer;background:#fff}.mini-upload input{display:none}
.chatbox{display:grid;grid-template-columns:1fr auto;gap:12px;align-items:end;border-top:1px solid var(--line);padding-top:18px}.chatbox textarea{margin:0}
@media(max-width:700px){
 .shell{padding:16px 12px 40px}.card{padding:22px}h1{font-size:29px}.grid.two,.details-grid{grid-template-columns:1fr}.details-grid label:last-child{grid-column:auto}
 .ticketline{align-items:flex-start;gap:12px}.chatbox{grid-template-columns:1fr}.msg{max-width:94%}.feedback{align-items:stretch;flex-wrap:wrap}.feedback span{width:100%}
}

.brand-wrap{display:flex;flex-direction:column;align-items:flex-start}
.brand-logo{display:block;width:190px;max-height:64px;object-fit:contain;object-position:left center}
.resolved-banner{
  margin-top:18px;padding:16px;border:1px solid #b9e5ca;background:var(--greenbg);
  border-radius:12px;display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center
}
.resolved-banner strong{color:var(--green);font-size:16px}
.resolved-banner span{color:#385746;font-size:13px;line-height:1.4}
@media(max-width:700px){
  .brand-logo{width:160px}
  .resolved-banner{grid-template-columns:1fr}
}

/* Keep unpredictable ticket identifiers and pasted diagnostics inside mobile cards. */
#ticketId,.msg{overflow-wrap:anywhere}.ticketline>div{min-width:0}